Job Description

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you fluent in  Spanish and English and passionate about helping others? We’re looking for  Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages. If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Manage inbound and outbound calls in both  Spanish and English .
• Provide clear and accurate communication across both languages.
• Assist customers with billing inquiries, account updates, and general support.
• Document customer interactions with precision and attention to detail.
• Escalate complex issues to the appropriate teams when necessary.
• Adhere to company policies and procedures during all customer interactions.
• Achieve daily and monthly performance targets.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older .
• High school diploma or  GED .
• Bilingual fluency in English and Spanish (spoken and written).
• Strong listening and interpersonal communication skills.
• Ability to work  flexible shifts , including weekends and holidays.
• Excellent attention to detail and organizational abilities.

Preferred:

Previous experience in a  bilingual customer service or call center role.

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