Job Description
Description: TOCA Social is the world's first dining and entertainment experience with a soccer twist, set to change the game. With venues already operating globally, we are expanding rapidly, with new locations opening in the coming years. Our Dallas venue at Grandscape is the next step in our exciting growth journey, and we're looking for passionate teammates to help us deliver extraordinary experiences for our guests.
At TOCA Social,
Everybody Plays! No need to be a soccer expert-our focus is on creating an electric atmosphere where leadership, passion, and creativity shine. If you're a natural leader who loves inspiring teams, delivering extraordinary experiences, and being part of something innovative, you'll thrive here.
Why work with us at TOCA Social? - Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal while on shift
- Local retail & hospitality discounts!
- Teammate Assistance Program
- Full and Part Time roles available
- Great progression opportunities as we expand!
What we are looking for: - Enthusiastic, friendly, dynamic and self-motivated individuals looking to progress their hospitality career
- Passion for hospitality and a willingness to learn from senior teammates
- A punctual and reliable individual with a great attitude and work ethic!
- Creative individual who is willing to learn new skills and put them into practice on the job
- A willingness and desire to make guests happy while delivering memorable experiences
- A great attitude and work ethic with the ability to thrive under pressure
- A sense of pride in your work, integrity and honesty
- Flexibility to work evenings, weekends and holidays
- Someone ready to support other departments/teammates when needed
- Experience is helpful but not as essential as finding the right person. At TOCA Social we hire the attitude and train the individual
Role Scope & Responsibilities: With a can-do attitude, we'll provide you with the tools and training you need to be a Guest Services legend which involves:
- Greeting & supporting guests through their journey to provide a best in class experience
- Handling guest inquiries and bookings in person and via phone, upselling where possible
- Managing our coatroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Proving clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Hiring Timeline: In-person interviews will take place in late January, with new hire training in early to mid-February and an anticipated start date in early March.
We're passionate about training and developing all our teammates to support their career progression and help them become legends! So you may receive training within other departments to support the venue as and when necessary. If you think you have what it takes to surprise our guests with delightful moments, fantastic experiences and make someone's day, apply now!
Job Tags
Full time, Part time, Local area, Flexible hours, Shift work, Weekend work, Afternoon shift