Live Chat Representative Job at TEC accutite, South San Francisco, CA

  • TEC accutite
  • South San Francisco, CA

Job Description

Live Chat Representative

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.

We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:

  • Engage with customers in real-time through live chat to provide support and assistance
  • Resolve customer queries, complaints, and issues in a timely and professional manner
  • Identify and escalate complex issues to the appropriate team or department
  • Maintain accurate records of customer interactions and transactions
  • Provide feedback and suggestions for improving the customer experience

Qualifications:

  • High school diploma or equivalent
  • Previous experience in customer service or a similar role
  • Excellent communication skills, both written and verbal
  • Ability to multitask and work under pressure
  • Proficiency in typing and using live chat software

Skills:

  • Strong problem-solving skills
  • Empathy and patience when dealing with customers
  • Ability to work independently and as part of a team
  • Attention to detail and accuracy
  • Flexibility to work in a fast-paced environment
TEC accutite

Job Tags

For contractors

Similar Jobs

Honda Dev. and Mfg. of Am.,LLC

Manufacturing Quality Senior Engineer Job at Honda Dev. and Mfg. of Am.,LLC

 ...progress and performance against NM Project, plan versus actual. Resolve quality problems as a subject matter expert through FTA, engineering theory, etc. Coordinate with other areas in the organization to secure specialized resources and contributions for the project/... 

Apm Monaco

Part Time Sales Associate (Boston) Job at Apm Monaco

 ...Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco...  ...love APM Monaco Minimum of 1 year of working experience in retail is preferred Supporting sales, store operation and visual... 

NHOMS & MassOMS | Nashua, NH

Human Resources Manager Job at NHOMS & MassOMS | Nashua, NH

 ...Manager Job Description Position Summary: We are seeking a dynamic and experienced Human Resources Manager to lead and shape our HR operations, playing a pivotal role in propelling our organization's growth. This is an opportunity to leverage your expertise in... 

Brobston Group LLC

Store Manager - Nordstrom Job at Brobston Group LLC

Summary Lead the Valentino concession within a department store, driving commercial results while ensuring an exceptional client experience and maintaining brand standards. The Store Manager is responsible for executing business strategies, coaching the team, and developing...

Push Pedal Pull

Fitness Equipment Installer Job at Push Pedal Pull

 ...Job Description Job Overview: Push Pedal Pull Installers are responsible for loading and unloading trucks, assembling and installing fitness equipment and delivering excellent customer service. All applicants must have the physical ability to regularly lift 50+ pounds...